HELP

FREQUENTLY ASKED QUESTIONS

How long does shipping take?

We ship worldwide, and shipping takes 10–15 days. You’ll get an order confirmation email as soon as your order is placed.

Do you ship internationally?

Yes, we ship worldwide. Any import duties, taxes or customs fees charged by your country are paid by the customer.

What's the difference between Premade and Preorder?

Premade items are already made. Preorder items aren’t in stock yet and ship once they’re ready. You can cancel a preorder for a full refund any time before it ships. Email us for the current timing on any preorder.

How do I choose my size?

Pants come in sizes 28 to 38, and shirts and jackets in XS to XXL. If you’re between sizes or unsure, email us before you order and we’ll help.

How do I return or exchange an item?

Email support@thehiddenrivet.net within 14 days of delivery with your order number. Items must be unworn and unwashed with tags attached. Full details are in our Refund and Returns Policy.

Where can I find my receipt?

Your order confirmation email is your receipt. If you created an account, your orders are also listed under My account.

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CONTACT US

Email us at support@thehiddenrivet.net or send a message with the form below.